More than one in ten VA schedulers report they were told to falsify records


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The Veterans Affairs Department released results of an internal audit on Monday, revealing that 57,000 patients have been waiting 90 days or more for appointments at VA hospitals and that 13 percent of VA schedulers reported being instructed to falsify reports about appointment waiting periods.

The VA released the results of the audit in a new push towards more transparency. Acting VA Secretary Sloan D. Gibson explained the new approach in a statement released on Friday.

No Veteran should ever have to wait to receive the care they have earned through their service and sacrifice. As the President said last week, we must work together to fix the unacceptable, systemic problems in accessing VA healthcare. I believe that trust is the foundation for everything we do – VA must be an organization built on transparency and accountability. That’s why we will release results from our nationwide audit, along with patient access data, for all medical centers next Monday. The data will demonstrate the extent of the systemic problems we have discovered.

Today’s data release blames internal confusion about the complicated appointment process and that goals to see first-time patients within 14 days are unobtainable. The AP reports that the VA has dropped the 14-day goal.

Read the PBS NewsHour’s complete coverage of the Veterans Affairs administration.

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